John Nawn
John Nawn is a business strategist who helps associations harness the power of community to drive competitive advantage and sustainable growth.
Learn how selecting the right community model is key to advancing your organization’s goals.
This is the second article in our Community Management Series. In the first piece, we explored the urgent need for associations to make community-building a top priority.
Not all communities are created equal. As associations look to build deeper, more durable relationships with their members, it’s critical to recognize that different types of communities serve different purposes.
Whether your goal is to increase engagement, grow non-dues revenue, advance your field, or drive advocacy, the type of community you create must align with your strategic objectives.
This article explores the highest-impact community types for associations and offers a framework to help you choose the right model for your goals.
To help clarify the community landscape, it’s helpful to group communities into three broad categories:
Here, we’ll focus on functional communities, looking closely at its four most impactful community types: networking, learning, support, and practice-based (communities of practice or “CoPs”).
Networking communities are foundational to many associations. They are designed to help members build and expand their professional relationships. These communities may take the form of local chapters, special interest groups, or virtual meetups, and are often member-driven and event-focused. By creating opportunities for members to connect with peers, mentors, and potential collaborators, networking communities enhance the overall value of membership and foster a sense of belonging. They are especially powerful in industries where who you know can be as important as what you know.
Learning communities, on the other hand, are organized around shared goals for professional development and knowledge acquisition. These may include course-specific groups, study cohorts, or communities tied to credentialing programs. They support members as they pursue certifications, new skills, or cutting-edge knowledge in their field. For associations, learning communities serve a dual purpose: deepening member engagement while also expanding educational offerings and supporting revenue generation through nondues sources. These communities tend to thrive when linked to structured learning pathways or facilitated by subject-matter experts.
Support communities are practical, day-to-day spaces where members seek guidance, troubleshoot challenges, and offer advice to one another. Often hosted on digital platforms or as part of peer mentoring programs, support communities create value by providing real-time help and insights from those who have “been there, done that.” These communities are particularly effective in associations with product-based offerings, technical fields, or large numbers of early-career professionals who benefit from peer knowledge and reassurance. They also reduce the burden on association staff by decentralizing member support.
Practice-based communities, or communities of practice, represent the most focused and potentially transformative type of community. These are structured around a shared area of expertise or professional discipline and aim to advance the practice itself. Members collaborate to solve problems, exchange best practices, co-create resources, and drive innovation within their field. Associations that support communities of practice not only provide deep value to their members but also elevate the association’s position as a thought leader. These communities often require facilitation, clear goals, and alignment with the association’s broader mission, making them a powerful tool for long-term professional development and organizational influence.
To help you visualize the strategic strengths of each community type, the matrix below summarizes how each one aligns with typical association goals. This high-level comparison can serve as a starting point for evaluating which type — or combination of types — will best support your organization’s mission, member needs, and available resources.
Community Type | Primary Purpose | Strategic Value | Ideal For |
Networking | Relationship building | Retention, career advancement | Broad-based membership |
Learning | Professional development | Nondues revenue, thought leadership | Credentialing, education-heavy orgs |
Support | Member help and mentoring | Satisfaction, operational efficiency | Product-based orgs, early-career professionals |
Practice-Based (CoPs) | Advancing professional practice | Innovation,expertise, deep engagement | Mature professions, mission-driven orgs |
The next step is to determine which model makes the most sense for your organization. This checklist offers a practical set of questions to help guide internal discussions, assess readiness, and ensure alignment between your community strategy and broader organizational objectives. Ask yourself:
Communities work best when they are designed with intention and aligned with clear strategic goals. By focusing on high-impact types like networking, learning, support, and practice-based communities, associations can deliver meaningful value to members while advancing their own mission.
Choosing the right community type is the first step toward long-term success.