Navigating the Changing IT Vendor Landscape

Navigating the Changing IT Vendor Landscape

abstract colors in water December 19, 2016 By: Ben Martin, CAE

Mergers, acquisitions, and investments in association technology companies are becoming more common and can lead to better products for associations. But the transition process can cause headaches for clients as vendor staff and customer service procedures change. Here's how associations can navigate the shift.

The past few years have brought a surge of investments in association technology companies that can improve the quality of products available to organizations. But after an investment, merger, or acquisition, there may be a lot of uncertainty among employees, customers, and prospective customers. The vendor often issues a press release with two main messages: First, this transaction will improve our products and strengthen the combined companies, and second, there may be some growing pains, but in the end, our transition will be smooth. One of these is usually truer than the other....