LaTrease Garrison , April 08, 2014
Having the bird's eye view does give the IT unit a great advantage. The business unit consistently says we need to "automate"...but you just can't automate the paper process. We need to think about the business process and how can we make it more effective while automating. Great article.
David Ricciardi , January 08, 2014
I think this is right on target. In our business, we have where a company believes the problem to be technological, but it is really process or organizational. Process and organizational issues is very difficult to even diagnose, much less fix, so one’s inclination is to point to the technology, which odds are only exists to support the process and people in place.