Based on 15 years of data and original, objective research tailored to the association community's needs 7 Measures of Success provides empirical data and seven success factors common among visionary nonprofits. Turn your organization from ordinary to extraordinary and discover how to
- inspire a customer service-oriented culture
- align products and services with your mission
- process feedback from members and use the data to deliver results
- take actions that position your organization to adapt quickly
Without question, this is a must-read book for all levels of association professionals.
(2006, 2012, hardcover, 176 pages)