Why Your Key Performance Indicators Aren't Working

Why Your Key Performance Indicators Aren't Working

Human Resources By: David Parmenter

Data-driven organizations like key performance indicators (KPIs) for the information they provide on programs' successes. But they can paint a false picture of success. Here's what to look out for.

For measurement to work in the private sector, in government, and in the nonprofit world, we need a radical change in the way performance management and measurement is approached and addressed....