Improve Your Member Relations Through Active Listening

Improve Your Member Relations Through Active Listening

By: Nick Soto

You might not always be able to fix a problem when a member is upset, but you can always make sure the member feels that his or her concerns have been heard. Through the fundamentals of active listening, you can defuse anger and steer an upset member toward finding a solution.

Many times working with association members or member volunteers can be stressful, especially when signals get crossed and members get angry, overly demanding, or combative. Luckily, active listening offers a way to defuse situations like this and can improve communication by making people feel understood....