Conflict Resolution for Association Project Managers

By: Christine Umbrell

Conflict will always occur during association projects, regardless of duration or size, but a skilled project manager will be prepared to manage it. Learn from two experts how to plan for and frame difficult conversations between staff, members, and vendors that will occur during projects.

Every project undertaken at an association comes with conflict. Whether you're switching over to a new association management system (AMS), adding a fundraising module to your database, or even restructuring your annual meeting or publications, there will be some initial disagreement about how—and if—the project should be completed. That's why it's essential to have a conflict-resolution process in place from the initial stages of the project. ...