9 Tips for an Effective Grievance Policy

By: Jeff Waddle

When your association handles complaints about members openly and fairly, you build public trust. Here's what two organizations in the chimney-sweeping industry learned about keeping their profession ethical and consumer friendly.

Although facing questions about unethical conduct by members is difficult for any association, a well-designed and effectively administered grievance policy can boost public awareness and confidence in an industry or profession. That's what the National Chimney Sweep Guild (NCSG) and its affiliated organization, the Chimney Safety Institute of America (CFIA), found after establishing formal ethics violations complaint procedures that enable both colleagues and homeowners to file a grievance against an NCSG-member company or individual certified chimney sweep that could result in violators losing membership or certification in certain cases....