A Service-Level Model for Virtual Chapters

By: Rose Noxon

As membership chapters go increasingly online, associations need to scale their virtual services to match their ability to deliver. Consider staff and technology resources, as well as your members' needs and comfort level with online collaboration.

To help members who work in specific locations or who share common interests find and network with each other, many associations segment their membership into communities or chapters. Chapters are self-governing bodies that serve a specific, usually geographic, group of members....