Rhea Blanken, FASAE
Rhea L. Blanken, FASAE, is the founder of Results Technology (Blanken Consulting).
If you're leading well, you won't have just one leadership style. You'll mix and match to engage your team and meet your goals. Look over these eight style types to see what you're doing right—and what you might be missing.
There is a time and place for all leadership styles. No style is good or bad. It's how leaders use them that determines success or failure.
Take the case of New York Giants Head Coach Tom Coughlin. Today Coughlin is a two-time Super Bowl winner. But early in his tenure, it was unclear whether he would remain as a head coach. Team members were turned off by his rigid management style. He imposed many rules to infuse discipline. He fined players if they were not in their seats at team meetings five minutes before the start time. Morale was terrible. There was no playfulness in playing.
Something had to change. The team's general manager and the head coach had a heart-to-heart.
Coughlin not only survived but became an extraordinary head coach. His willingness to dramatically alter his thinking and behavior transformed his relationship with his players. He became more concerned about their lives as well as their performance on the field. He demonstrated his accountability for their development. He created a players' council to improve communication between the coaching staff and the men in the locker room.
While reinventing himself as a leader, Coughlin showed perseverance and persistence and never lost sight of his goal: winning the Super Bowl. He surrounded himself with people who shared his values but did not necessarily act in the same ways. The result: His team now consistently dominates its division.
Coughlin's example confirms an essential truth: Leadership and management styles are not fixed in place, permanently attached to an individual's personality. While most leaders develop a dominant leadership style, the best learn to adopt elements of other styles when needed to achieve their goals. In the parlance of the eight management styles described on the following pages, Coughlin falls squarely in the command-and-control category, but he adapted key attributes of the situational, transformational, and innovative styles. And it worked.
There is no such thing as a born leader. Leadership is an acquired attribute that begins early in school and on the playground. Some children develop take-charge attitudes, some make friends fast, while others are happy just to make the team. As time goes on, education, jobs, and life experiences shape a leader's philosophy and psychology. How best to get the job done and work with others? How to set goals and objectives and manage their results? The answers to these questions become a leader's winning formula for success.
But over time, a leader may find that her winning formula is not producing the results it used to. New challenges require new leadership skills, behaviors, and ways of communicating. It's time for her to unlearn her familiar leadership approach, recognize her limitations, and adapt her leadership style to become the leader she needs to be.
Louis R. Mobley, the director of IBM's executive school in the 1950s and 1960s, first alerted executives to the need to "wake up" to the comfortable parameters they worked in so they could better "feel" their leadership potential. His lessons still apply today.
Mobley taught that leadership is based in experience and habit, not intellect, noting that success comes 20 percent from knowledge and 80 percent from behavior. For Mobley, waking up to leadership meant being responsible for one's impact on others. He pushed for a "radical revolution in consciousness," believing that great leaders don't know different things from everyone else, but they think in utterly different ways. Leadership lives in how we think, not what we think.
Consider the eight leadership styles outlined here and the real-world leaders who exemplify them. If you are aware of these different ways of leading, you can adapt your style to manage circumstances and advance your intended goals. How do you decide which styles to employ? Read, reflect, and go experiment.
Known all over the word by her first name alone, picks a book to read and makes it a bestseller overnight, runs her own television network, and has more than 14 million Twitter followers. Her word can move the stock market and social issues for the better.
Launched his first business at 16, founder of Virgin Group, comprising more than 400 companies in fields ranging from music to space tourism. He recently described his philosophy to Inc. magazine: "Dream big by setting yourself seemingly impossible challenges. You then have to catch up with them."
|Leadership in Action|
"My best leadership moments have all occurred when I realized I did not have to lead anymore. Leadership is not always about being in front. Sometimes, it is about being comfortable enough in your skin to lead from the rear and let others shine."—Velma Hart, FASAE, CAE, chief financial officer, Thurgood Marshall College Fund
"The best leadership moments are the ones that I don't know about. They happen when someone on the staff or volunteer team makes the right decision that solves a problem, or delights a member, or inspires an idea, or advances our mission. The ultimate measure of a leader is what happens in your absence."—Gary A. LaBranche, FASAE, CAE, president and CEO, Association for Corporate Growth
"What comes naturally to me is the desire to connect ideas, experiences, stories, efforts, and people. Sharing relevant information at opportune times in ways that enhance outcomes is energizing. Communication skills, timing, including all stakeholders, and ego-free interactions are keys to successful leadership."—Susan Gorin, CAE, executive director, National Association of School Psychologists
Controversial head coach of the New York Giants, a stern taskmaster and disciplinarian who learned to adapt his leadership style to improve his relationships with his team but never lost sight of his goal: winning Super Bowls.
Founder of DKNY, built an international fashion empire based on wide appeal to both women and men. Although she has spent less time creating her own designs since 2002, her vision lives on in the work of other designers, inspired by her leadership.
Founder of Amazon, set the pace for the boom in e-commerce by creating a transactional interface that every other online merchant copied—the same people who are now following him to the cloud.
Cofounder and former CEO of Southwest Airlines, famously said "the business of business is people" and created a company culture that reflects that philosophy. He once took an interior office with no windows rather than encourage the traditional view of an office as a status symbol.
Former head coach of the University of Tennessee women's basketball team, holds the record as the all-time winningest coach in NCAA history. Even as new players joined her team each year, she maintained a winning record (more than 1,000 victories and eight national championships over 38 years) by adapting her coaching to her young players' skills and needs.
Turned a $12,000 investment and a correspondence course on ice cream making into a beloved international treat. They adopted a radical business philosophy dedicated to social responsibility and created a business model that allowed members of their customer community to become stockholders.
Rhea Blanken, FASAE, is president of Results Technology, Inc., in Bethesda, Maryland. Email: [email protected]