199 Ideas: Member Service and Engagement

199 Ideas: Member Service and Engagement

Product Information

Author(s):

Format:

Hard Shipment

Topics:
  • Member Engagement
  • Member Services
Levels:
  • Intro
  • Applied
Member Price:

$22.95

Nonmember Price:

$29.95


Description

The Decision to Join confirmed that an individual's perception of the value they receive and the likelihood that they will promote the organization to others increases in direct correlation to his or her level of involvement. Do the simple math of member + engagement = satisfied member, and it's easy to see how important engagement can be to your retention numbers.

Simple math, but engaging members is a little more complex and challenging in today's fast-paced world with so much competing for our members' time and attention. 199 Ideas: Member Service and Engagement will make that task less daunting by providing ideas that range from welcoming new members to excellence in everyday interactions.
This is a must-have resource for all staff involved in membership retention.
(2011, 64 pages, soft cover)