To be an efficient and effective association professional, it is critical to understand and make use of communication and conflict resolution strategies. Effective communication is necessary for many different aspects of one’s work and includes a wide range of abilities and skills. Working well with others, preparing and delivering successful presentations, communicating with confidence, giving and receiving constructive feedback, adopting new approaches to digital communication and writing with clarity and conciseness are all extremely important pieces of the puzzle that must be applied regularly for positive outcomes in and out of the workplace. Communication skills are at the heart of most job responsibilities and tasks, and failure to both learn and implement them can cause hostile relationships with managers and colleagues, unclear and confusing work deliverables, presentations that fail to convey necessary information, distrust from colleagues and even your association’s members, and failed opportunities to learn the feedback of others, among many other things. This online course collection will help you hone all these communication and conflict resolutions skills so that you can perform your job more effectively and reach all your professional goals.

CAE Credits: 7.74

Time to Complete: About 9 Hours

The following courses are included in this collection:

• Using Communication Strategies to Bridge Cultural Divides
• Building Rapport with Your Boss
• Choosing the Right Interpersonal Communication Method to Make Your Point
• Clarity and Conciseness in Business Writing
• Communicating Effectively with Customers
• Communicating with Confidence
• Difficult People: Can't Change Them, so Change Yourself
• Difficult People: Strategies to Keep Everyone Working Together
• Difficult People: Why They Act That Way and How to Deal with Them
• Do We Have a Failure to Communicate?
• Effective Team Communication
• Ensuring Successful Presentation Delivery
• Gaining a Positive Perspective on Feedback
• How Culture Impacts Communication
• Making an Impact with Non-verbal Communication
• Remaining Tactful and Diplomatic under Pressure
• The Art and Science of Communication
• Trust Building through Effective Communication
• Writing Skills for Public Relations

Online course collections give you the flexibility to work through a curated group of courses on the go, at whatever time and place works for you.

Policies

Our Guarantee

Our goal is to provide truly exceptional offerings and service, and we won't be happy until you are. If any programs, products, or services of ASAE do not fulfill our promise, we will make the situation right.

Digital Accessibility

The learning platoform is comaptible with screen readers. All individual courses have available captions and transcripts. If you have requests for additional reasonable accomodations, please email accessibility@asaecenter.org.

Cancellation, Refund, & Substitution Policy

ASAE will fully refund program registration fees in full with notifications submitted to ASAE Registration via e-mail at ASAEservice@asaecenter.org. All registration cancellations and refund requests must be made in writing by 15 business days after purchase. Requests made in writing more than 15 business days after purchase will receive a refund of registration fees minus a $50 administrative fee. Refunds cannot be approved for no-shows or for registrants who complete more than 50% of the Online Course Collection. Log-in sharing and splitting are strictly prohibited.

Event Cancellation or Postponement

ASAE reserves exclusive right to modify, postpone/reschedule or cancel programs for any reason, including but not limited to emergencies or other 'acts of God'. If there is a program cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any travel, lodging, or incidental expenses incurred related to a cancelled event cannot be refunded under any circumstances. If a cancelled event cannot be rescheduled, ASAE will determine an equitable basis for the refund of a portion or all of the registration fees, after due consideration of circumstances and expenditures.

Code of Conduct

The registrant agrees to abide by ASAE’s Virtual Meeting Code of Conduct .