Marcus Miller

Marcus MillerMarcus D. Miller
Member Services Administrator
NTCA–The Rural Broadband Association

Although he did not know it then, Marcus began navigating his way through the world of association management when he happened upon an administrative support role with the Council of Landscape Architectural Registration Boards (CLARB) in 2006. Serving on the “front line” as an administrative assistant proved invaluable. Marcus quickly gained an appreciation for organizational strategy as he saw the meaningful and direct impact CLARB’s mission and vision had on its members.

More importantly, Marcus realized that the execution of that mission and vision greatly affected success for both CLARB and the people it served. Becoming a rising leader within the organization, Marcus not only developed the membership staff and customer service practices. He was involved in a number of promotional campaigns, a website redesign, and the growth of CLARB’s records program. Thankful for the time he spent there, CLARB developed Marcus’ operational management skills while sharpening his focus on brand management.

Recognizing the need for further development and growth, Marcus joined ASAE in 2010. Experiencing first-hand the positive change that associations can effect, especially for younger and emerging professionals, Marcus’ affinity with the association industry ignited. In 2012 Marcus volunteered on ASAE’s Young Professional’s Committee (YPC) as a way to advance his own personal mission, “Ensuring the continuity of the association industry though the development and support of young and emerging professionals.” Today he serves as a sub-committee chair for the YPC, and moderated “Conversations that Matter: Emerging and Young Professionals” during the 2013 ASAE Annual Meeting & Exposition.

Marcus joined the highly skilled and motivated team at NTCA–The Rural Broadband Association in 2011. As the member services administrator, Marcus develops, coordinates, and implements new services and business processes for the member engagement unit. Most recently, Marcus oversaw the development and execution of an organization wide onbarding/retention strategy following the March 2013 acquisition of the Organization for the Promotion and Advancement of Small Telecommunications Companies (OPASTCO). The team’s efforts resulted in 84% retention of OPASTCO members. Marcus is thrilled at the opportunity of working with the dynamic team at NTCA and appreciates their support in his long-term development within association management.