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AMC Connection - September 2011 Members Only Content

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Management and Communication of Staffing Changes in an AMC
By: Vicki Loise, CAE
A staff member who holds a key position for an association team has just informed you she will be out on extended leave. As a manager you are faced with balancing concern for the individual and concern for the client. How can both be achieved without negative impact somewhere? The following examples highlight practices to ensure smooth management and communication during times of staff transition.

Measuring Client Satisfaction at an AMC
By: Aaron J. Smith
Member satisfaction can be a key measure of a client association's satisfaction with an AMC. In this Q&A, Stephanie Schall Yanecek, senior director of marketing and communication services at SmithBucklin, shares lessons she has about applying market-research practices to measuring member satisfaction at an AMC's client associations.

An AMC Story: Accreditation Key to FSA Management Group's Success
By: By Tony Butler
Thinking about getting your association management company accredited? The president of FSA Management Group shares his experience from the accreditation process and offers tips for increasing the likelihood of receiving the accreditation and minimizing the cost of the application and review process.

On the Move: September 2011
A roundup of client acquisitions, promotions, and company announcements.

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