Skip Navigation 
AMC Connection
Current Issue |  Previous Issues |  Advertise |  Author Guidelines |  Editorial Staff
 

AMC Connection - September 2011 Members Only Content

 Subscribe to RSS
Management and Communication of Staffing Changes in an AMC
By: Vicki Loise, CAE
A staff member who holds a key position for an association team has just informed you she will be out on extended leave. As a manager you are faced with balancing concern for the individual and concern for the client. How can both be achieved without negative impact somewhere? The following examples highlight practices to ensure smooth management and communication during times of staff transition.

Measuring Client Satisfaction at an AMC
By: Aaron J. Smith
Member satisfaction can be a key measure of a client association's satisfaction with an AMC. In this Q&A, Stephanie Schall Yanecek, senior director of marketing and communication services at SmithBucklin, shares lessons she has about applying market-research practices to measuring member satisfaction at an AMC's client associations.

An AMC Story: Accreditation Key to FSA Management Group's Success
By: By Tony Butler
Thinking about getting your association management company accredited? The president of FSA Management Group shares his experience from the accreditation process and offers tips for increasing the likelihood of receiving the accreditation and minimizing the cost of the application and review process.

On the Move: September 2011
A roundup of client acquisitions, promotions, and company announcements.


Top ^
To ASAE home


 

Community Education Resources Career Advocacy About Us Join Shop
Collaborate
Volunteer Groups
Calendar
Face-to-Face
ASAE U Online
Associations Now
Models & Samples
Research
Find a Job
Post a Job
CAE

Press
Board of Directors
Standards of Conduct
Get Started
Get Connected
Get Involved
Bookstore
Buyers' Guide
Endorsed Business Solutions

border

American Society of Association Executives™ (ASAE), 1575 I St. NW, Washington, DC 20005
P. 888.950.2723, F. 202.371.8315 or P. 202.371.0940 (in Washington, DC)
© Copyright 2011 ASAE. All rights reserved.

Social Media | Advertise | Mobile Edition | Site Map | Contact Us | Privacy Notice
Supplier Partner Corner
X
Find:  Resources  |  Events  |  Jobs  |  ASAE Staff  |  Endorsed Business Solutions  |  Buyer's Guide  |  Members  |  Give Back   |  Help  |  Home
linked in Twitter Feed Facebook Group Flickr Group YouTube Channel Collaborate