Online Store FAQs
How can I find the product I’m looking for?
The ASAE & The Center store provides two main ways you can find the product you’re looking for—searching and browsing.
Searching: To make it as easy as possible for you to find the product you’re looking for, you can search for products by keywords contained in the product’s title or the author’s name from every page of the bookstore. You can also use the advanced search to search by title, author and description as well as to refine your results to only those in specific categories.
Browsing: Each page of the bookstore contains a browse box to let you navigate through the products by the products title, author’s last name, new and upcoming additions, bestsellers, digital products, and topics ranging from Benchmarking & Research to Technology.
What if I still can’t find what I need?
Even with the search and browse tools available, there may be situations where you still can’t find what you need. In those cases, we’re here to help. Give our Member Service Center a call at 202-371-0940 (in the Washington, DC, area) or 888-950-2723 or send us an email at service@asaecenter.org. Or, you can contact our Knowledge Center at 202-326-9559 or knowledgecenter@asaecenter.org for a bibliography of resources.
Can I add products to my cart without an account?
In order to ensure your shopping cart keeps your products even if you decide not to checkout during the same visit, we require that you login before you add your item to your cart.
What steps do you take to safeguard my privacy?
Your privacy, and the security of your information, is of the utmost importance to all of us at ASAE & The Center. Please review our detailed Privacy Notice to see what information we collect and how we use that information.
What types of payment do you accept?
Our web site accepts credit card payments using MasterCard, Visa, AMEX and Discover. For additional payment options, please contact our Member Service Center at 202-371-0940 (in the Washington, DC, area) or 888-950-2723 to place a phone order.
How can I tell if my order was successful?
Once you have submitted your payment information, you will receive a confirmation page indicating that your order was successful. You will also receive a confirmation email outlining your purchase.
How do you calculate tax for my orders?
Sales Tax is calculated on orders being shipped to Georgia (7%), Washington, DC (5.75%), and California. Orders shipped to California will be charged the appropriate base county and state sales tax. If you are in a California jurisdiction that charges an additional city sales tax that our system is currently unable to calculate, ASAE & The Center will be responsible for payment of this additional amount. If we have a tax-exempt certificate for the appropriate jurisdiction on file, you will not be charged tax. If you would like to submit your organization’s tax-exempt certificate for one of these jurisdictions, please contact our Member Service Center at 202-371-0940 (in the Washington, DC, area) or 888-950-2723. They will be able to assist you with filing your tax-exempt certificate and taking your order so sales tax is not calculated.
How do I make changes to, or cancel, an order once it has already been submitted?
Orders are sent to our distribution center twice daily. Most, depending on product availability, are shipped within 24 hours. If you would like to change or cancel an order, please contact our Member Service Center at 202-371-0940 (in the Washington, DC, area) or 888-950-2723 and they will determine the exact status of your order and try to assist you. If your order has already been processed, it can still be returned for credit (See refund policy below).
What is your refund policy?
Our guarantee is that of ASAE & The Center for Association Leadership. If any of our programs, products, or services does not fulfill our promise to you, we will make the situation right or refund your money. Individual book buyers may return merchandise within 30 days of purchase for a refund of the purchase price. The purchaser is responsible for all shipping costs unless ASAE & The Center made an error. The returned books must be received in resalable condition. To return merchandise, indicate the reason for return on a copy of the invoice or publications request form. Enclose the document with your return and ship via a traceable method to:
PBD, Inc.
Attn: ASAE Returns
1650 Bluegrass Lakes Pkwy
Alpharetta, GA 30004
How soon could I expect to receive my order?
Orders are shipped from our distribution center in Georgia via UPS ground or best service as determined by our warehouse manager unless you specify another option. Most orders are shipped within 24 hours depending on product availability. Transit time typically is an additional 2-6 business days for ground service depending upon delivery location. Next Day and Second Day orders, again depending on product availability, will be shipped the same day if the order is received by 2:00 p.m. EST.
How do you calculate shipping charges?
Shipping charges are calculated based on the shipping method selected and the order total. Due to the wide variety of products we offer and the shipping options available, your shipping charges may be higher or lower than these estimated charges, especially on large or rush orders. For that reason, we ask you to contact our Member Service Center at 202-371-0940 (in the Washington, DC, area) or 888-950-2723 to place your large or rush orders so that a more accurate estimate can be calculated.
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