Versatility: How to Optimize Interactions When 7 Workplace Behaviors Are at Their Worst: ASAE & The Center Store - Marketplace - ASAE & The Center for Association Leadership

Versatility: How to Optimize Interactions When 7 Workplace Behaviors Are at Their Worst

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by Francie Dalton
Member Price:$25.95
Nonmember Price:$32.95
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Versatility Table of Contents

Cohesive working relationships are the goal. But that may be insufficient to compel our best response at the moment when another's behavior is inflammatory. We need explicit, simple tips that we can realistically hope to implement even when our patience is being sorely tried. Versatility: equips you for those very moments. Based on author Francie Dalton's immensely popular workshop "The Chameleon's Edge," this book clarifies the causal links between your and others' behavior, evoking esteem for the use of behavior as the powerful tool it actually is.

Versatility discloses that the secret to successful workplace interactions lies not in trying to change others but in adjusting your behavior effectively and tailoring your communication. Complete with exercises and specific, easy-to-use adapting techniques, Versatility will sharpen your ability to

Beth Jones, February 22, 2009
Captures with crystal clarity the primary impediments to successful interactions, and provides specific methods for neutralizing them.

Kammi Hefner, February 22, 2009
I have seen firsthand the behaviors Francie describes. She puts at our fingertips the solutions for neutralizing our relationship challenges. Her comprehensive grasp of how to optimize interactions with each style is crucial for anyone to succeed.

Carmen Day, January 29, 2009
In our business, deals are often made or not made based on one's interpersonal acumen. In this book, Francie treats "the soft stuff" with the respect it deserves. Her work provides a welcome and important contribution to our profession.

Audrey Silverstein, January 27, 2009
In our business, relationships are too important to use a hit-or-miss approach. rancie helps us accelerate interactive success. We're observably better at optimizing workplace and stakeholder relationships as a result of Francie's counsel!

Rachael Jones, January 27, 2009
Francie's book clarifies and simplifies how to adapt effectively, paving the way for even greater success. Who wouldn't want that?

Lynn Cohen, January 20, 2009
Without peer in her tough treatment of the provocative actions of others. I dare you to have Francie facilitate your next retreat. Her approach is so effective that even the most combative relationships among your staff will be neutralized.

Melany Holz, January 19, 2009
You don't have to be intuitive - but you do have to be effective with others to succeed. Use what's in this book. Study it. After all, you're either going to learn it here, or you'll learn it the hard way.

Ed Repasky, January 19, 2009
This is the stuff of which cathartic board and staff retreats are made. The author's knowledge of complex workplace interactions is apparent throughout.

Melissa Greenberg, January 19, 2009
Priceless wisdom on every page! Educates on how to stop sabotaging your own results! I'm giving a copy to everyone I care about.

Michael Becker, January 18, 2009
A pithy, inside view of behaviors that no one else is willing to be so up-front about. Fluency with what Francie teaches here should be a requirement for all managers!

Cynthia Kuser, January 14, 2009
This is definatly a how to book!!! The reading was easy and enjoyable. Pick one up for you and your associates. Great for the work place.

Courtney Burgan, January 11, 2009
Makes an enormous contributions to easing everyday stress. Fundamentally, it's easier, less stressful, and more fun to be successful with others. This book provides the formulas that actually WORK!!