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ASAE University FAQs
General Program Information

Programming and Content

What type of programming does ASAE University offer?
What are ASAE’s Seven Principles of Learning?

Content Leader Selection

How can I be considered for a speaking opportunity?
How can I be considered for your faculty pool?

Registration and Contact Information

How do I register for an upcoming program?
I am a Circle Club member. Do my membership benefits include access to the ASAE University products and programs?
What if I do not receive my email confirmation after registering for a program?
Whom do I contact with a question, comment or concern?
Who do I contact if I am experiencing any form of technical difficulties with an online program?

Cancellation Policy

What is the cancellation policy?

Facilitated Virtual Course Information

What is a facilitated virtual course and how does it work?
Do you provide a demonstration of a facilitated virtual course?
What can I expect to be my daily investment of time?
Who makes up your faculty?
When can I expect to receive my course materials/participant kit and login information? If these courses are self-study why do you have a start and end date?
If I live outside of the United States will I be able to participate in a facilitated virtual course?
What are the minimum course completion requirements?
Will I receive CAE credits if I complete the minimum course requirements? Do you provide CEUs upon completion of a course?
What will I receive with my registration?
What equipment do I need to participate?
Do I need to download a plug-in or any special equipment to participate?

General Program Information  

Programming and Content

What type of programming does ASAE University offer?
ASAE University delivers both face-to-face programs and online courses. These programs are designed for CEOs, senior and mid-level staff,and future leaders-offered at levels to match your knowledge and experience. Find specific content for your varied needs, from our skilled faculty and leading experts in association and nonprofit management.

What are ASAE’s Seven Principles of Learning?
At ASAE, our approach to learning is to put the attention on the learner and the impact of the learning, not on a speaker. To help us achieve this goal, we adhere to the seven principles of learning in the design, delivery, and evaluation of our programs.

Content Leader Selection

How can I be considered for a speaking opportunity?
Visit our speaker RFP page to find out when we will be sending out Requests for Proposals for our upcoming programs. Be sure to read the RFP carefully so you know the types of session proposals we're seeking and the guidelines that will improve your chances of being selected.

How can I be considered for your faculty pool? Do I qualify as an ASAE University Facilitator? — Do you wonder how we select our faculty? Do you think you meet the criteria and want to be considered? 
Review the roles and qualification requirements.

Registration and Contact Information

How do I register for an upcoming program?
You may register online or by contacting our Member Service Center at 202-371-0940 or 1-888-950-2723 (if calling outside the Washington DC area). The nonmember rate includes a complimentary one-year membership. If you prefer to opt-out of this offer please notify our Member Service Center.

I am a Circle Club member. Do my membership benefits include access to the ASAE University products and programs?
Please contact your organization's Circle Club representative to register.

What if I do not receive my email confirmation after registering for a program?
If you do not receive your email confirmation up to 48 hours following registration, please contact our Member Service Center at 202-371-0940 or 1-888-950-2723 (if calling outside the Washington DC area) or by sending an email to member@asaecenter.org.

Although we make every attempt to contact registrants, we cannot be held responsible for undelivered email notifications. We highly recommend that you contact us immediately if an event registration confirmation has not been received.

Whom do I contact with a question, comment or concern? You may contact us directly by calling our Member Service Center at 202-371-0940 or 1-888-950-2723 (if calling outside the Washington DC area). You may also contact us by sending an email to member@asaecenter.org.

Who do I contact if I am experiencing any form of technical difficulties with an online program?
You may contact us directly by calling our Member Service Center at 202-371-0940 or 1-888-950-2723 (if calling outside the Washington DC area). You may also contact us by sending an email to member@asaecenter.org.

Cancellation Policy

What is the cancellation policy?
Attendance cancellations must be received within five business days before a program begins. A $75 cancellation fee will apply. There are no refunds for cancellations received less than five days before a program. No-shows will not be refunded.
The ASAE University Vignette product is a one-time purchase. Following your purchase you will be given immediate access to the Vignette. Should you experience any down time due to technical difficulties during your purchase period or should you be dissatisfied for any reason with the Vignette, please contact our Member Service Center immediately so we can assess the situation and determine the best course of action.

Facilitated Virtual Course Information

What is a facilitated virtual course and how does it work?
A facilitated virtual course functions with the aid of faculty and a course administrator, who are available throughout the duration of the course to lead, guide, and instruct. Each module consists of a focused topic of discussion (modules) and an assignment; these assignments may include audio/video clips, role playing or discussions, along with Web-related research.. Each module’s content is discussed amongst faculty and course participants within a specifically-designed discussion area. By the end of the course, participants will have discussed the content in every module and completed the required assignments.

As a participant, you will also be able to access your course twenty-four hours, seven days a week.. The recommended weekly schedule begins on a Monday and ends on the following Sunday. In addition, participants will receive the necessary resources to complete the course.

Two-week Facilitated Virtual Course
A course is divided into modules followed by an evaluation. Participants will interact with each other and the online course syllabus. In addition, participants will:
  • Receive a customizable manual with job-related applicable content.
  • Create a personalized guide specific to your organization.
  • Access the course and its content for a total of four weeks.
Six-week Facilitated Virtual Course A course is divided into six weeks that consists of five modules followed by one week of review and discussion. Participants will interact with each other and the online course syllabus. In addition, participants will:
  • Receive a course participant kit of publications (electronically or text-based).
  • Develop a measurable goal.
  • Chat live with faculty and fellow course participants.
  • Access the course and its content for a total of nine weeks.
Do you provide a demonstration of a facilitated virtual course?
Yes. Click here to view a short demonstration of a two-week or six-week facilitated virtual course.

What can I expect to be my daily investment of time?
Approximately four to eight hours per week should be set aside to complete a course. Actual time varies per participant.

Who makes up your faculty?
Meet our faculty and review their biographies.

When can I expect to receive my course materials/participant kit and login information?
A registration confirmation is emailed up to 48 hours following registration. The course login information is provided via email and will be distributed on or just prior to the first day of orientation. Registrants are asked to contact our Member Service Center if you do not receive one or both of these emails. Please also review the instructions below regarding shipped participant materials. Note that participant kits are packaged only with our six week courses. Two week course materials are electronically downloaded via the online course.

United States Registrations

All U.S. based orders are automatically shipped at point of registration from our U.S. based distribution center via United Parcel Service (UPS). Special shipping requests and related costs become the responsibility of the registrant and must be managed with our Member Service Center prior to registration. Participants that register for an online course must do so a minimum of 10 business days prior to the start of the course in order to guarantee on-time delivery of shipped course materials.

Non U.S. Registrations

Although ASAE makes every attempt to minimize costs and reduce handling concerns, shipping deliveries, Customs and/or import duties are the responsibility of the registrant. Non U.S. residents should confirm shipping times and your Customs processing fees prior to registration and should allow a minimum of thirty (30) days to receive shipped materials. ASAE reserves the right to provide electronic copies of publications in lieu of a text-based participant kit. Non delivered participant kits due to shipping, handling or Customs concerns are the responsibility of the registrant.

Is there a specific time I need to log into the course?

No, this is the beauty of a self-paced course! Although there is an official start date and end date, participants and faculty regularly engage each other on their own time while the course is in session.

What if I am not able to participate during a particular week?

A recommended schedule is provided to the course participants at the start of the course. We recommend that participants complete assignments within its corresponding module. However, we also understand participants lead very busy lives and when individuals are aware that they will not be able to engage during a particular time we encourage the participants to either work ahead or catch up as necessary.

If these courses are self-study why do you have a start and end date?

Our courses are designed similarly as a college course in that they have a beginning and an end and although designed in a self-study format, we believe the online learning experience is most valuable when participants are guided by faculty. By adding a start/end date we ensure the highest level of engagement. We also recognize that for some of our busy participants a start and end date minimizes the temptation to put off today what can get done tomorrow.

If I live outside of the United States will I be able to participate in facilitated virtual course?

Yes. This is an asynchronous course which means participants are able to access the course at any time and in any location throughout the world; all that is required is an Internet connection and an understanding of the English language. Participants are not expected to be online at any specific time to engage with other peers within the course. The live online discussions are the only synchronous (live) component of the course and attendance is not required for completion of the course. Course content and reading materials are delivered in the English language.

What are the minimum course completion requirements?

Each course has a start and end date. All assignments must be completed on or before the close of business of the last date of the course to receive completion credit. Minimum course requirements include, but may not be limited to

  • Answer a minimum of two discussion questions per module
  • Completion of required reading assignments
  • Completion of learning assignments
  • Completion of the online course evaluation
Will I receive CAE credits if I complete the minimum course requirements?
Yes!

Two week Facilitated Virtual Course
Nine (9) – a certificate of completion will be rendered to course participants who complete the minimum course requirements.

Six week Facilitated Virtual Course
Eighteen (18) – a certificate of completion will be rendered to course participants who complete the minimum course requirements. Will I receive a certificate of completion?
You will receive a certificate of completion if you complete all of the minimum course requirements. Partial completion will not render a course certificate nor CAE credit recognition.

Do you provide CEUs upon completion of a course?
No. Participants who have completed a course who have need of obtaining continuing education credits are encouraged to provide their education institution a copy of the course summary and copy of the completion certificate. The institution will need to evaluate if the course meets their evaluation standards.

What will I receive with my registration?

Participants can expect to receive one-on-one access to our experienced faculty, a course administrator, discussions and best practices. Registrants will also receive the necessary resources to complete the course; this may also include a participant kit.
Please note that each registration allows only one individual to access the course. If more than one individual from an organization would like to participate in a course, a separate registration will need to be completed for each.

What equipment do I need to participate?
A computer and a live Internet connection are required to participate in a course. We recommend a high-speed Internet connection, although a dial-up connection will suffice. We also recommend Internet Explorer as the primary web browser.

Do I need to download a plug-in or any special equipment to participate?
No. We use an online collaborative tool that does not require the use of special software or plug-ins. However, you will be required to disengage pop up blockers to access the course and its materials.


 

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American Society of Association Executives™ (ASAE), 1575 I St. NW, Washington, DC 20005
P. 888.950.2723, F. 202.371.8315 or P. 202.371.0940 (in Washington, DC)
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